My order is indicated as delivered but I have not received it

Your order tracking link indicates that your order has been delivered but you haven't received it yet?

We invite you to wait a little longer, the courier may be on his way and may arrive by the end of the day.

We also recommend that you check with your neighborhood. It is possible that one of them may have received your package in your absence or that you go to the nearest post office with your ID and tracking number to verify that it has not been dropped off.

Once these verifications have been made, do not hesitate to contact our customer service so that we can find a solution.

Can't find what you are looking for ?

Contact us