Is my credit/debit card charged as soon as I order a product?

No. Your credit/debit card is charged only if the campaign reaches its goal. The billing of your order is processed on the day your campaign ends. However, if the campaign does not reach its goal, your bank account will not be charged.

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Please note that our Customer Service operating hours are from 9:30 to 18:30 from Monday to Thursday and from 9:30 to 17:30 on Friday (GMT+2). We do not operate over french Bank Holidays.

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