When making your payment, it is possible that a credit/debit card verification is required. This verification is made within the 3D Secure procedure and is used to reinforce the security of the payments. You then need to follow the authentication modalities of your bank to allow Teezily to make sure you are the holder of the credit/debit card used.
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Please note that our Customer Service operating hours are from 9:30 to 18:30 from Monday to Thursday and from 9:30 to 17:30 on Friday (GMT+2). We do not operate over french Bank Holidays.